Return Policy

Returns and refunds

We want you to be happy with your Latchora order. This policy applies worldwide and does not limit any mandatory consumer rights. If applicable law gives you greater protection, that protection takes priority.

Contact us

Email ds.supporthelp@gmail.com with your order number to request a return, cancel an order or report a problem. You may use any other cancellation method permitted by applicable law. A valid statutory cancellation does not require our approval.

Please contact us for routing instructions before sending goods to a supplier. These instructions do not restrict your statutory rights.

Change-of-mind returns

You may notify us that you wish to return an item within 30 days after delivery. For orders delivered separately, this window starts when the final item arrives. Please send the goods back within 14 days after notifying us, unless applicable law allows longer.

You pay the direct cost of change-of-mind return postage only where this is legally permitted and clearly disclosed before purchase. Otherwise, we pay that cost. We do not charge restocking fees.

Please handle items carefully and return any included accessories. You may inspect goods as you would in a shop. We may reduce a refund for loss in value caused by handling beyond what is necessary to inspect the goods, only where permitted by law. Original packaging is helpful but is not required to exercise statutory rights.

Faulty, damaged or incorrect items

If your item is faulty, damaged, incorrect or not as described, contact us as soon as reasonably possible. Photos can help us resolve the problem but are not an absolute condition of your legal rights. We will provide the repair, replacement, price reduction or refund required by applicable law and cover necessary return costs. These rights are not limited to our 30-day change-of-mind window.

Refunds

Refunds are made to the original payment method, without refund processing fees. For a return of your entire order, we also refund the cost of our least expensive standard delivery option. Any extra amount paid for upgraded delivery is not refundable unless applicable law requires it.

We issue refunds within 14 days after receiving your cancellation notice. Where legally permitted, we may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier. We follow any shorter deadline required by applicable law. Your payment provider may take additional time to display the refund.

Cancellations and supplier arrangements

You may request cancellation before delivery. If an order has already shipped, we will explain the applicable return process. Our use of third-party suppliers does not reduce your rights, and a refund that you are legally entitled to is not conditional on our supplier reimbursing us.